Privacy policy

Petlovers operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Petlovers is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment details, and transaction history.
  • Account information including your username, password, preferences and settings.
  • Transaction information including items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled.
  • Communications with us, such as customer support inquiries.
  • Device information such as browser type, IP address, network connection, and unique identifiers.
  • Usage information regarding your interaction with the Services.

Personal Information Sources

We may collect personal information from:

  • Direct interactions with you
  • Automatically through cookies and similar technologies
  • Our service providers
  • Business partners or third parties

How We Use Your Personal Information

We may use personal information to:

  • Provide, tailor, and improve the Services
  • Market and promote our products
  • Prevent fraud and ensure security
  • Communicate with you and provide support
  • Comply with legal obligations

How We Disclose Personal Information

We may disclose your personal information to:

  • Shopify, service providers, and contractors
  • Marketing and advertising partners
  • Third parties with your consent
  • Affiliates and in connection with business transfers
  • Authorities when legally required

Relationship with Shopify

The Services are hosted by Shopify. Your data may be processed and stored in countries other than your residence. Shopify may use aggregated data to improve its services.

Third Party Websites and Links

We are not responsible for the privacy practices of other websites linked through our Services. You should review their policies separately.

Children’s Data

Our Services are not intended for children. If you believe a child has submitted personal information, please contact us for deletion.

Security and Retention of Your Information

We take appropriate measures to secure your personal information but cannot guarantee complete security. We retain information as long as needed for legal or business purposes.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access your data
  • Request correction or deletion
  • Opt-out of marketing
  • Object to data sharing
  • Receive your data in portable form

Requests can be submitted using the contact details below.

Complaints

If you have concerns about how we process your data, please contact us. You may also contact your local data protection authority if applicable.

International Transfers

Your data may be processed outside your country of residence in accordance with applicable safeguards.

Changes to This Privacy Policy

We may update this policy from time to time. The updated version will be posted on our website with a revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, you may contact us at:

Email: contact@justpetlovers.com
Phone: +61 431 712 213
Address: 4/21 Woodstock Street, Bondi Junction, NSW, 2022, Australia
Business Hours: Monday to Friday, from 9am to 6pm